TERMS & CONDITIONS
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and ShyneNSpanLLC (“Company”, “we”, “us”, or “our”), concerning your access to and use of the www.shynenspan.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.
RESIDENTIAL CLIENTS CANCELLATION POLICY
We get that life happens and schedule changes are sometimes unavoidable. Our policy ensures cancellations are handled in a consistent manner that gives our clients and cleaners some predictability.
KEY TAKEAWAYS
● Please provide 48 hours notice if you need to cancel or reschedule a clean.
● If possible, please reschedule your clean vs. cancelling it altogether.
● If rescheduling is not possible and you’ve given us 48 hours notice, we will credit your invoice for services not provided.
● If rescheduling is not possible and you haven’t given us 48 hours notice, we will charge you for that clean.
While we understand you may not always be able to provide 48 hours’ notice, know that we will first try to find a way to reschedule with you. To cancel or reschedule, please contact Client Services.
ADJUSTING THE CLEANING SCHEDULE
If you want to adjust the schedule — say, move your weekly clean from Monday to Wednesday — we’ll do our best to accommodate. Simply reach out to Client Services and together we’ll try to find a time that works for you and your cleaner.
That being said, we discourage too much shifting of schedules, as a reliable schedule benefits both you and your cleaner. Keeping a consistent schedule helps cleaners maintain consistent hours and income. And this consistency helps us to keep the most professional and committed cleaners on staff.
COMMERCIAL CLIENT
CANCELLATION POLICY
We get that life happens and schedule changes are sometimes unavoidable. Our policy ensures cancellations are handled in a consistent manner that gives our clients and cleaners some predictability.
KEY TAKEAWAYS
● Please provide 48 hours notice if you need to cancel or reschedule a clean.
● If possible, please reschedule your clean vs. cancelling it altogether.
● If rescheduling is not possible and you’ve given us 48 hours notice, we will credit your invoice for services not provided.
● If rescheduling is not possible and you haven’t given us 48 hours notice, we will charge you for that clean.
While we understand you may not always be able to provide 48 hours’ notice, know that we will first try to find a way to reschedule with you. To cancel or reschedule, please reach out to Shynenspan Client Services at: (813) 450-6099 or shynenspanltd@outlook.com.
ADJUSTING THE CLEANING SCHEDULE
If you want to adjust the schedule — say, move your weekly clean from Monday to Wednesday — we’ll do our best to accommodate. Simply reach out Shynenspan Client Services at: (813) 450-6099 or shynenspanltd@outlook.com and together we’ll try to find a time that works for you and your cleaner. That being said, we discourage too much shifting of schedules, as a reliable schedule benefits both you and your cleaner.
Keeping a consistent schedule helps cleaners maintain consistent hours and income. And this consistency helps us to keep the most professional and committed cleaners on staff.